FAQ

Once you have chosen a piece that you like the most, select the desired options from the variations (the color of gold, ring size, length on the chain etc), then click “Add to Cart.”

Your selected item will be placed into your Shopping Cart. You can access your Shopping Cart anytime by clicking on the shopping bag icon located in the bottom right corner of the website or continue shopping.

When you're ready to place your order, simply proceed by clicking the Checkout button below. In the following steps, you will be asked to enter your email, shipping address and payment information, to complete your order. There you will be asked to create a Password for your account for future tracking of your order status. If you have any difficulties please do not hesitate to contact us at info@mialis.czfor assistance.

When placing your first order with us, you will automatically create a user account. While providing your contact information for the first order, you can use the email and password for tracking of your order status or creating new orders in future.

After you've successfully submitted your order and your payment has been approved, the confirmation email will be sent to the email address you provided, containing all information about your order. A further email will be sent once your order has been dispatched, providing tracking details for your parcel or prepared for pick up in our showroom.

If you didn't receive the confirmation email, please contact us at info@mialis.czfor assistance.

You can always check the order status in your user account. If there's a longer production time, we will keep you informed about the progress and approximate delivery time. We'll notify you once the jewelry is crafted and prepared for pickup or shipping. Don't hesitate to contact us if you have any questions.

Please contact our customer service at info@mialis.czas soon as possible before we start to create your jewelry piece.

You can easily measure the ring size using a measuring ring that we will ship to you for free. The best way to know the correct ring size is to visit our showroom in Prague or any other local jewelry studio. However, there are situations when such a solution is not possible, for instance, in the case of engagement rings. If you don't know how to measure the ring size, read our tips!

Most of our jewelry can be created in all colors of gold or platinum. However there are pieces in stock that are made with a unique gemstone and can’t be duplicated in different colors of gold. Please contact us at info@mialis.cz, we will check your request and let you know if the change is possible.

Feel free to arrange an appointment at our showroom. We are located at the heart of Europe in Prague, the capital city of Czech Republic. Please email us at info@mialis.czto book your appointment in advance. We look forward to meeting with you!

• Our location is:
• Mialiscz s.r.o.
• Petrská 1131/2
• 11000, Prague 1
• Czech Republic

Almost all our products are made to order. The production time ranges from 7-21 working days. The timeline for our jewelry can vary depending on the complexity of the design and the specific piece you're interested in. It's important to note that custom designs may require an additional time. We prioritize quality over speed to ensure that your jewelry is a true work of art.

If you need a piece by a specific date or have a tight deadline, please let us know before placing your order. We will do our best to accommodate your request. Additional fees may apply for expedited services, and the availability of urgent order options may vary based on the specific design and materials. Contact us at info@mialis.czwith any other questions regarding processing time.

We often have some designs in inventory allowing us to take photos, measurements and use for appointments. These pieces are available for sale after the resizing. Please keep in mind that the resizing is not possible for every model, as some designs may have limitations in terms of adjustments. Please reach out to us at info@mialis.czif you have any specific questions about the Ready to ship jewelry.

Our products are made of only the finest quality materials. At Mialis we use recycled solid 14k and 18k gold along with platinum. Please remember that we don’t work with Sterling Silver. However sometimes we make the exceptions and accept custom designs in Silver.

For our jewelry pieces we use high quality diamonds. D-G colors, VS-SI1 clarity. We can order the diamond according to your own requirements.

Our jewelry is responsibly handcrafted by professional jewelers in our workshop located in Prague, Czech Republic. All gemstones and diamonds come from legitimate and conflict free regions. We collaborate only with verified suppliers around the world.

A hallmark is a symbol on the jewelry that indicates its authenticity and purity. Before hallmarking, the jewelry is marked with the manufacturer's or importer's responsibility mark.

Absolutely! At Mialis we love to work with unique designs. Feel free to request customizations to any design featured on our website, or we can create a completely unique ring according to your preferences. Our colleagues are happy to help you with support and guidance.

Since a customized piece is crafted to your precise specifications, it is non-returnable and non-exchangeable. For our in-stock and listed items on the website, you can request returns and exchanges.

Once we have the details regarding the setting, type of gold, and the specific stone you prefer, we can then calculate the final price.
Depending on how complicated the design is, and if it's a completely new model, we may ask you for a CAD design deposit. This deposit helps us create a preliminary design so we are on the same page about the piece. As a result it allows us to give you an estimated price. If you decide to go ahead with the project, we'll subtract the CAD deposit from the total price.

Custom jewelry production can vary and may involve additional steps, depending on the design and materials used. The process may take several weeks or even months.

The process begins with a consultation. During our consultation we will discuss together your design ideas, preferences such as stones, material, ring size, and the budget range. We highly recommend that you provide us with sketches, photos, or other references.

The next step is CAD Design. After the deposit is paid we start creating a 3D model of your desired piece. Small changes such as stone shape or amount of prongs are possible to change for free. In case if you decide to change the whole setting it will be counted as a new 3D design for extra fee. In some cases we may offer a Wax Model or silver prototype to give the customer a physical preview of the piece. Once you confirm the final design we may require you to make a deposit to initiate the production process. The completed piece proceeds with a quality and assay office control inspection to ensure it meets the specified design and quality standards.

Some natural gemstones such as moss agate, rutile quartz or salt and pepper diamond are unique and one of a kind. You can choose the stone according to your preferences. For closer pictures or videos of the stones available in stock please contact us at info@mialis.cz  We will be happy to share it with you.

Definitely! For the matching band we need you to measure your engagement ring from all possible sides and share with us pictures with the ruler/tape. The rest process is the same as for the custom order (viz custom order process).

Yes, please provide us with the information, what exactly would you like to replace or change in the existing model. We gladly make the new calculations and share it with you via email. info@mialis.cz  

Setting stones is one of the most complex disciplines in jewelry making. To ensure that the stone will be securely set in the jewelry, we only work with high-quality stones from trusted suppliers. As a result, you will receive a certificate of authenticity with each piece of jewelry. If you have a certificate of authenticity for your gemstone, please contact us at info@mialis.cz  and we can discuss it personally.

Unfortunately, in our studio, we work only with alloys from verified suppliers, and if needed, we alloy our own materials that are verified and registered with the assay office. If we were to use unfamiliar materials, we wouldn't be able to guarantee their quality. Thank you for your understanding.

Precious jewelry deserves perfect packaging! Our products are carefully packaged to suit the type of jewelry you've ordered. Additionally, you have the option to select a different ring box in our showroom.

We always ship the ordered jewelry in a special, gift-wrapped box. In addition to each piece of jewelry, you will also receive:

• ❖a jewelry certificate,
• ❖a cleaning cloth,
• ❖instructions on how to care for your piece,
• ❖a gift from us <3< /li>

Your package from Mialis will come with an authenticity document with details of the carat weight of the stone, the diamond type(s), the metal used, images of the ring, order number and any other relevant information.

International certificates GIA / IGIare provided for jewelry with diamonds more than 0.3 carats. For an extra cost of 80 EUR, you can additionally purchase a certification from ČGL (Czech gemological laboratory).

If you choose to send a ring for certification, please note that it will extend the processing time by 2-3 weeks or more.

All orders are sent via DHL Express tracked service for free.

*The customer is required to be present at the destination or make arrangements for someone to sign for the package.

• Delivery time varies between 1 and 3 working days.
• We can not control the delivery times of shipping companies. If you have any issues, please contact us, and we will work with the shipping company.
• Changes made to orders after purchase may be subject to extended delivery.
• During peak periods, such as public holidays, promotional events, Black Friday, and the Christmas season, delivery time may exceed the estimated time frames provided above.

After dispatching your order, we will send you a confirmation email along with tracking details. You can monitor the package's location at any time.

Contact us if there is any problem with your package at info@mialis.cz.

UK Customers: There is a free trade agreement between UK and EU and you won’t be charged with Customs. Your order will be shipped from the Czech Republic and we bear any costs associated with VAT and other potential fees.

We provide a lifetime warranty on all our jewelry. For proven manufacturing defects we cover all costs for repair or replacement (bent prongs, missing accent stones, etc), including the standard shipping. The repair processing time depends on the availability of the materials and may take up to 14 business days. Please email info@mialis.cz  with your order number an explanation of the issue. Our customer care team will be able to provide you all information needed about the further steps. including bent prongs, missing accent stones, etc.

The warranty does not apply:

• -if the damage is found to be a result of negligence, inappropriate care, storage or cleaning by the buyer;
• -if the defects are caused by intervention from another goldsmith. We recommend addressing all modifications directly at our workshop;
• -if there are changes in metal color due to chemical substances, such as cleaning agents, detergents, cosmetics, pool water, as well as medications or the influence of your health condition on your skin. These changes are typically temporary—simply have the jewelry professionally cleaned, and it will be like new again;
• -in case allergic reactions to gold and precious metals;

As part of the lifetime warranty, we will professionally clean & polish your jewel from Mialis once a year for free. You will receive it back looking like new!If you wish to clean the jewelry more frequently, this service is available for 400 CZK.

The standard processing time is up to 14 business days.

The customer is responsible for the cost of returning the piece to Mialis Jewelry.

No, we only repair our own jewelry.

*care plan ? (https://pointnopointstudio.com/pages/care-plans)

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If you find that the ring size doesn't fit, please avoid wearing it and either send the ring to us or visit our showroom in Prague. We will resize the ring for the first time at no charge. The customer is responsible for the shipping costs.

Certain restrictions may apply to rings with pave setting or other side stones on the band, engravings, or intricate designs. In case the ring size is not possible to adjust, we have to recycle the existing ring and produce a new one.

Please contact us at info@mialis.cz  to know more about available options and discuss potential resizing fees.

We offer returns and exchanges if the following conditions are fulfilled:

• -Buyer must contact us within 14 days of receiving the purchase;
• -Approval is required before returning the item;
• -Item must be returned in unused condition;
• -All original packaging and certifications are included to the returning item;

*The customer is responsible for the cost of returning the piece to Mialis Jewelry.

Jewelry cannot be returned or exchanged if:

• -Items that have been customized to your request (custom design, custom engraving, non-standard ring sizes and any other modification to the original design. You will be informed of our policy for customized jewelry in advance.);
• -The damage is found to be a result of negligence, inappropriate care, storage or cleaning by the buyer;
• -The defects are caused by intervention from another goldsmith.

We do not buy back gold or gold jewelry.

Before sending the jewelry, please fill out the complaint form and specify the size adjustment or other additional information. Send the jewelry well packed along with the completed form and authenticity certificate to our address - Mialiscz s.r.o., Petrská 2, Prague 1, 110 00.

Once we receive the products, your refund will be processed within 30 days. Please be aware that bank transfers may take a bit longer due to different banks.