Privacy Policy
At Mialis we prioritize your privacy. This policy outlines what personal data we collect when you visit our site, how we use it, and how you can manage, update, or delete your information. We only share your data as described here and never use it beyond the stated purposes. This policy only applies to data gathered through our website, not offline or from other sources.
This Personal Data Protection Policy (hereafter referred to as the “Policy“) describes the method of collection, use and other treatment of personal data received through the website www.mialis.cz, www.mialis.de (hereafter referred to as the “Website“, “we”, “us”).
Personal data controller:
Mialis s.r.o.,ID 09635866 registered office at Petrská 1131/2, Nové Město, 110 00 Praha Tax identification number: CZ09635866 Telephone: +420 775 407 378, e-mail: info@mialis.cz
As the data controller, we manage your personal data, determining the purpose, duration, and method of processing, and selecting any third-party processors who assist us with data management.
1. INTRODUCTION
1.1 Personal Data Processing
We handle personal data in line with Czech laws and EU regulations, particularly Regulation (EU) 2016/679 (GDPR) on data protection and Act No. 480/2004 Sb. on information society services.These regulations guide our approach to data protection and free movement while ensuring compliance with current legal standards.
1.2 What Personal Data Means
Personal data is any information that identifies or could identify an individual. This includes:
- Basic Information: Names, usernames.
- Contact Information: Addresses, phone numbers, and emails.
- Other Details: Data from cookies, IP addresses, browser type, device type, operating system, and site visit frequency and duration.
This data helps us identify and better serve users.
2. COLLECTION AND USE OF PERSONAL DATA
2.1. Collection of personal data
You share your personal data when completing a purchase, filling out contact forms, or creating a user account.
When using the Website, cookies may also collect and store additional information. See Section 5 of this Policy for more details.
2.2. Scope and purposes of personal data processing
We process personal data you voluntarily provide (e.g., through forms, chat, or other interactions) for:
- Providing goods and services: Contact details and billing info to fulfil orders, i.e. for the purposes of product delivery and providing the invoice.
- Legal Compliance: We're required by law to keep records of your purchases for tax and accounting purposes.
- Protecting Our Rights: We may use your information to protect our legal rights, such as in case of disputes or fraud.
- Account Management: We use your information to manage your account, including password resets and order history.
- Marketing and newsletters (if you sign up): Your name and email to send updates, if consented, for up to 10 years. You can unsubscribe at any time.
- Advanced marketing: We'll always ask for your explicit consent before using your personal information for marketing purposes, such as sending you targeted ads or personalized offers.
- Website Improvement: We use cookies and similar technologies to track website usage and improve your browsing experience. Our website may contain links to third-party websites, such as social media platforms (Facebook, Instagram, etc.). These third-party websites may also use cookies to track your online activity. Please refer to the privacy policies of these third-party websites for more information.
- Personalized Recommendations: We may use your browsing history to suggest products you might like.
2.3. Storage of Personal Data
We securely store personal data and use encryption to protect your information. Data is stored within the or approved international data regions.
We retain your personal data for as long as necessary to fulfil our contractual obligations, comply with legal requirements, or protect our legal rights.
If you have consented to the processing of your personal data for marketing purposes, or if we are sending you commercial communications based on our legitimate interest, we will store your data until you withdraw your consent or until we no longer have a legitimate interest in processing it.
Please note that we may be required to retain certain data for a longer period, as required by law.
2.4. Protecting Your Privacy
We protect your personal data to the best of our ability using the most advanced technologies available. We treat your data as if it were our own. We have implemented and maintain all possible (currently known) technical and organizational measures to prevent the misuse, damage, or destruction of your personal data.
2.5. Disclosure of Personal Data to Third Parties
Your personal data is accessible to our employees, collaborators, and trusted contractual partners (independent providers) who perform certain activities for us (e.g., credit card processing, shipping goods, sending emails, providing accounting and legal services, etc.). All of these parties are bound by confidentiality obligations. Your personal data may therefore be shared with providers of such services, but only for the purpose of providing those services.
We handle most processing operations ourselves and do not require third parties. For certain specific processing operations that we cannot handle ourselves, we use the services and applications of processors who specialize in such processing and comply with GDPR, specifically:
- Payment gateway - Global Payments Europe, s.r.o.
2.6. Transfer of data outside the European Union
We process data exclusively in the European Union.
3. YOUR RIGHTS REGARDING PERSONAL DATA
As our customer, you have certain rights regarding your personal information:
3.1 Right to withdraw consent: If you've given us permission to use your data for a specific purpose, you can change your mind at any time. To do so, you may use one of the following methods:
o An email sent to our contact email address with your request.
o By phone at our contact telephone number.
o In writing, by a letter sent to our service address.
o In the case of commercial communication – in a manner described in each email containing commercial communication (by clicking on the Unsubscribe link).
The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
3.2 Right to access your data: You can ask us to provide you with a copy of your personal data and the following information:
o Why we collect it: We collect your information to process your orders, provide customer support, and improve our services.
o What information we collect: We collect information like your name, address, email address, and payment details.
o Who we share it with: We may share your information with trusted partners who help us process your orders, such as shipping companies and payment processors.
o How long we keep it: We keep your information for as long as necessary to fulfil our legal obligations and to protect our business interests.
You can request a copy of your personal information. We'll provide a free copy of your data. For additional copies, we may charge a small fee to cover administrative costs.
3.3. Right to correct your data: If your information is incorrect, you can request that we update it.
3.4. Right to object to processing: You can object to how we process your data, especially for marketing purposes.
3.5. Right to be forgotten: you can request that we delete your personal information if:
We no longer need it.
You withdraw your consent to us using it.
You object to us using it.
We've processed your information illegally.
We'll delete your information unless there's a legal reason to keep it.
You also have the right to:
3.6. Restrict processing: You can ask us to limit how we process your information in certain situations, such as if you dispute its accuracy or if you object to its processing.
3.7. Data portability: You have the right to receive a copy of your personal data in a machine-readable format, which you can then share with another organization.
3.8. How to exercise your rights:
To exercise any of these rights, please contact us directly. We'll respond to your request promptly. If you're not satisfied with our response, you can contact the relevant data protection authority, in the Czech Republic (particularly the Person Data Protection Office).
However, we'd appreciate it if you could let us know about your concerns first, so we can investigate and resolve the issue.
4. ADMINISTRATION AND PROCESSING OF PERSONAL DATA
4.1. How we handle your information:
We are responsible for keeping your personal information safe. To fulfil our obligations, we may share your information with trusted partners, such as shipping companies or payment processors.
4.2. Where we share your information:
We only share your information within the European Union. We won't transfer your data to countries outside the EU unless it's necessary to fulfil your order or comply with legal requirements.
4.3. How we protect your information:
We use advanced security measures to protect your personal information, both online and offline.
5. COOKIES
Cookies are small files stored on your device when you visit a website. They help websites remember things like your preferences and browsing history.
Our website uses two types of cookies:
Essential cookies: These cookies are necessary for the website to function properly. They don't collect personal information about you.
Optional cookies: These cookies help us improve the website and personalize your experience. They may collect some personal data, but only with your consent.
Here's a breakdown of the optional cookies we use:
Functional cookies: Remember your login information and preferences.
Advertising cookies: Show you relevant ads based on your browsing habits.
We use cookies from these third-party services:
Google Analytics (website usage statistics)
Meta Pixel (personalized ads)
Pinterest
TikTok
You can control your cookie settings:
Most web browsers allow you to adjust your cookie settings. You can choose to accept all cookies, block some or all cookies, or be notified when a cookie is being placed.
Here are links to instructions for popular browsers:
You can adjust cookie settings or browse in private mode for more control. Please note: Blocking all cookies may affect the functionality of our website.
By continuing to use our website, you consent to the use of essential cookies (strictly necessary for the website to function correctly. We use these cookies, even without your explicit consent, to ensure basic functionalities like navigation and access to secure areas of the website). If you would like to allow other types of cookies, please adjust your browser settings accordingly.
UPDATE OF PERSONAL DATA PROCESSING POLICY
In the event that there are changes to this Privacy Policy, information about this fact will be available on our website. All changes to the Policy of processing and protection of personal data are effective upon their publication on our website.
